Zendesk Integration with Agile CRM

View and manage support tickets within Agile CRM




Solve customer issues

Solve Customer Issues

Check customer tickets and respond to them directly instantly from Agile CRM with the Zendesk Integration.





Create New Tickets

Create new tickets to track and address customer issues from Agile CRM from the widget.

Create new tickets




Ticket history

Ticket History

Check past tickets of a contact in one place directly from the app.





Agile CRM Widget

Agile Widget in Zendesk

Have all the information on your contacts at your finger tips. Display the contact details, photo, tags, and notes, all shown in the Agile Widget for Zendesk.





Zendesk Integration How-To



Setting up the Zendesk Widget

1. Locate Widget

Add widget by clicking on 'Add/Manage' Widgets button in the contact detail page.

Locate Widget

2. Add Widget

Find the widget in the Support Tab and click on +Add Widget to add the widget to the app.

3. Login and Authorize

Log in using your Zendesk domain URL, user name, and password to activate the widget. Zendesk now pulls up the contact's ticketing information using the email address and displays it in the widget.

Login

Check the Zendesk CRM setup guide for more detailed instructions.



About Zendesk

Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.

Zendesk Integration


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LiveHelpNow Widget

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LiveHelpNow Agile CRM integration gives you the tools you need to increase both sales and retention through lead capture, marketing automation and complete sales enablement.

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