Live chat software helps you connect with your customers seamlessly with immediate access to your agents. Live chat pops-up immediately once a visitor in on your website to start the conversation.
Always stay connected with your customers even when you are not online. Get email delivered to your inbox when a visitor pings a chat and you are not available. Store all your missed conversation in inbox to refer and respond later at your convenience.
Live chat software makes it more interactive between users and agents with customizable themes. The chat windows are quick to send the message for customer queries/problems with faster response/resolution time.
Increase efficiency by allowing live chat representatives to handle multiple chats simultaneously. This saves the time of customer and also doubles the productivity of the support center. Multiple chat windows make a single agent handle more than two chat at a time, thus reducing the need to hire more representatives.
Interactive and intuitive reporting to help analyse the data and set up dashboards for quick access of the support metrics. Get instant feedback on your customer support performance by analysing the data about tickets raised and closed. Also, improve performance of the agents by analysing data and plan for new hires based on the trends.