Make automated calls to customers and prospects based on the information they provide. It connects clients with the appropriate agents and equips call centre agents with the necessary information about a customer's history to reach out the huge number of clients while evading unanswered calls, answering machines, and busy lines.
Reach out to a large number of clients while avoiding busy lines, unanswered calls, and answering machines. Make a real-time call to another person by just clicking a button instead of dialling the number—whether it's a helpline on a website or a customer contact on a mobile app. Allow agents to make calls with a single click.
Make it simple to locate your contact numbers by tagging capabilities. Record of any vital information regarding the caller's most recent call. This keeps all relevant information about each customer in one place and allows for detailed insights and call-level statistics to be gathered via our call dispositions tool.
Analyze data and generate real-time call information that may gain a deeper understanding of your customers call flow process with call analytics that assists in decision-making. Get call logs to collect call data for optimising call flows and easily track client feedback and see which issues are generating the most complaints.
Create efficient communication with callers by playing pre-recorded audio messages to them. Identify customer needs, play requested voice messages according to their requests, and improve customer experience with soundboards. Approach each customer globally in their native language in order to take better control of their customer service needs for small businesses.