Turbocharge Your Drupal Site with the Agile CRM Drupal Module

Turbocharge Your Drupal Site with the Agile CRM Drupal Module

Along with WordPress, Drupal is one of the most powerful and widely used content management systems on the web today. While many people know WordPress because it is simple and easy to use, power users have long chosen Drupal for their website because it delivers strong performance and almost limitless control.

While we’ve long offered a WordPress plugin for making Agile CRM integration easy from within WordPress, we’re pleased to announce that we now also have a Drupal module for making integration equally easy from within Drupal-powered websites.

Get Ticket Feedback in Helpdesk

Get Ticket Feedback in Helpdesk

We’re pleased to announce that you now can get direct support ticket feedback from customers directly within Agile CRM.

First, let’s talk about why ticket support feedback is important.

6 Ways to Create Engaging Transactional Emails

6 Ways to Create Engaging Transactional Emails

Transactional emails are a tedious but important part of doing business. Unfortunately, many put in as little time as possible to read through to confirm their order, payment or booking. On the other hand, the open rate for transactional is eight times higher than normal. That means you want to include engaging content and CTAs that motivate your customers to make a purchase.

5 Reasons to Use Dynamic Content in Your Marketing

5 Reasons to Use Dynamic Content in Your Marketing

Marketing must be personalized to be successful. Consumers want a unique and relevant message. One-third of marketers polled believe that personalization will be the most important focus for the future of marketing.

Many of them are already focusing on dynamic content across marketing platforms. According to Stephen Diorio, an analyst at the Forbes CMO Practice, the demand for well-organized, high-quality marketing content to support personalization is going to overwhelm the supply.

How to Make an Effective Landing Page

How to Make an Effective Landing Page

A good landing page is as important to your marketing plan as a good foundation is to a new building. Your prospect has arrived at this page after seeing your ad or CTA and you need to keep their attention. Your landing page allows you to impact not only your prospect’s attention but also their next action. The more engaging the page, the greater the chance of a positive purchase decision.

5 Tricks to Get More from Your CRM

5 Tricks to Get More from Your CRM

CRM software remains a top priority for IT professionals. According to Gartner, CRM software totaled $26.3 billion in 2015, up 12.3 percent from $23.4 billion in 2014. Businesses are heavily focused on customer satisfaction and customer retention, and this requires a great CRM.

How to Run a Calling Campaign Through Your CRM

How to Run a Calling Campaign Through Your CRM

Sales reps make an average of 46 calls per day, which means that efficiency gains can have a huge impact. A robust CRM such as Agile CRM can help automate lead calling within minutes. Provide your sales team with a CRM that automates continuous dialing while offering other intuitive features.

How to Grade Your Customer Support Effectiveness

How to Grade Your Customer Support Effectiveness

You can’t improve if you don’t measure.

For small or single-person businesses, measuring customer support is as simple as paying attention to the response you get from your customers. Once you start hiring on employees to manage your customer relations, however, it is easy to lose track of the effectiveness of your customer service. Meaningful metrics become important in these situations. Without good metrics, you might be killing repeat business and hurting the reputation of your brand without even knowing it.

7 SMB Marketing Trends for 2017

7 SMB Marketing Trends for 2017

SMB marketing in 2016 was about driving sales, bringing brand recognition through social media and acquiring new customers. Almost 51 percent of the SMBs invested more in building and optimizing their websites and increasing online marketing.

Social media and search engine marketing hit an all-time high. Forty-five percent of marketers focusing on B2B customers noted that content marketing was a success. Marketers spent more of their budgets on social media marketing than email marketing. There was also a massive increase in the number of marketing technology companies–from 2,000 to almost 4,000.

5 of Our Favorite Customer Service Stories of 2016

5 of Our Favorite Customer Service Stories of 2016

Customer service builds trust, and customer trust means your business is in stable space. Not many businesses achieve this space without offering great customer service to their customer. The biggest example of “good customer service builds big brands” is Apple. This company has been focusing on their customers through and through, hence 90 percent of customers are brand loyal and keep coming back to the company.

The whole point of offering this service is to go “all-in”, because offering mild and just-right services can never take any brands to places. Daymond John, a pioneer entrepreneur and an influencer, said that to over-deliver in service to a customer is by far the most valuable thing to a business. That’s what businesses need to understand.