Customer service skills are so important for businesses to get right because of its undeniable ability to help you maintain your existing customers and acquire new clients. Effective customer service doesn’t happen by throwing one of your employees on the phone or at the front desk and having them deal with customers.
Ensuring your customer service representatives have the right skillsets to be able to take on the most complicated and the most difficult of customers is going to make a big difference. PwC found that 54% of consumers in the U.S. believe customer experience at most companies needs improvement. To help you determine what customer service skills can help you make the most difference, here is a list of 20 skills every customer service rep should have.