Highlights of SaaStr Annual 2018

Highlights of SaaStr Annual 2018

We just got back from SaaStr Annual 2018, held last week in San Francisco. Thousands of attendees piled into the Hilton Union Square to gain new insights into the direction of the SaaS space. They learned new trends and innovative ideas that are driving the industry forward and made connections that will help take their SaaS companies to the next level.

As a Gold Sponsor of the event, Agile CRM had a unique opportunity to connect, share insights with, and learn from attendees representing companies of all shapes, sizes, backgrounds, and focus areas. As we place a great emphasis on ensuring the success of our clients, Agile CRM couldn’t afford to miss the event. As William Pollard once said, “Without change, there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable.”

10 Email Marketing Best Practices You Need to Know

10 Email Marketing Best Practices You Need to Know

As the primary tool for communicating with customers and prospects, be it B2B or B2C audiences, email marketing drives the marketing/sales channel for any business. To get best results, staying plugged-in with latest trends and best practices of email marketing helps.

Though it is easier said than done, there is a lot that goes into planning a well-executed email marketing campaign – audience segmentation, upgrading transactional emails, setting the right time and tone, and more. This post is about 10 most important email marketing best practices to get more subscribers by enhancing email deliverability and responsiveness.

How a Help Desk Ticketing System Benefits Customer Service

How a Help Desk Ticketing System Benefits Customer Service

If your business provides customer support to clients, you are probably aware of what a help desk ticketing system is, at least in theory. But, just in case you don’t, here’s a quick rundown: Helpdesk tickets are your individual customer support cases. Each time a customer submits a new case, a ticket is created and used to track all the progress made toward resolving the customer’s issue, until it is finally closed.

A help desk ticketing system helps you automate the time consuming, repetitive administrative tasks associated with managing customer support cases. It typically links back to an overarching customer relationship management (CRM) database that stores all of your contacts’ information.

Agile CRM – Zapier Integration

Agile CRM – Zapier Integration

Every workplace is going through constant innovation and dependence on apps/software to address new and innovative workflows is on the rise. Today, there are multiple software applications to enhance human efficiency in handling workflows. Evidently, the trend of building more applications is on the rise.

However, this does not translate to using 50 disparate applications for 50 different needs. It will only help lose focus and create more confusion. Thanks to the technology, there is no lack of integrated tools to resolve niche needs! Enter – Zapier. Zapier is working towards building a core ecosystem of more than a thousand applications, so you can be more efficient and do more.

9 Lead Generation Strategies for eCommerce

9 Lead Generation Strategies for eCommerce

If you use an eCommerce platform to sell your products or services, you’ve probably wondered what you could be doing differently to generate more qualified leads. There are loads of tactics to do that, some of which are more effective than others. Lead generation for eCommerce is not much different normal lead generation… with a few differences. In this post, we discuss the top lead generation strategies for eCommerce sites.

20 Best Chrome Extensions for Small Businesses

20 Best Chrome Extensions for Small Businesses

Are you using Google Chrome extensions to streamline your workflow? There is an extension for almost every use imaginable, from blocking web ads to tracking billable hours and correcting your spelling and grammar.

In this post, we will cover the top Chrome extensions for small businesses.

10 Highly Effective Email Automation Workflows

10 Highly Effective Email Automation Workflows

Email automation workflows can solve for a host of needs by enabling you to send the right message to the right person at just the right time. The best part of automated email workflows is that they operate on their own, as you focus on higher-value work. Simply determine the scenarios in which an automated email workflow would serve your needs, set it up, and let your marketing automation solution do the rest. Here are ten highly effective email automation workflows for the digital marketer:

50 Best Apps for Small Businesses

50 Best Apps for Small Businesses

If you use a mobile device, you have almost certainly downloaded mobile apps at one time or another. They come in all shapes and sizes and help you with an incredibly wide range of tasks. There are so many business management apps available, that it can feel tedious to sort through them to find the ones that will best solve your most pressing needs. Let us try to help, by providing you with our 50 favorite apps that will help you work more effectively and grow your small business.

10 Tips for Running a Successful Sales Meeting

10 Tips for Running a Successful Sales Meeting

Meetings can take many forms. They can be highly effective in engaging, motivating and inspiring your team. Or, they can be counterproductive, waste time and distract your team from the mission at hand. There are certain elements that every sales meeting should have, in order to supercharge your reps and send them back into the field sporting their game face and high confidence levels.

Here are our top tips for running a successful sales meeting:

6 Customer Support Trends in 2018

6 Customer Support Trends in 2018

Consumers in the digital era are evolving in their expectations and preferences around how a company interacts with them. With today’s rapid rate of technological innovation, customer support teams are adopting new solutions to streamline operations and better serve constituents. Staying abreast of such changes is critically important to your ability to remain competitive in a constantly shifting business landscape. To help you stay ahead of the curve, read these six trends that will shape customer support in 2018: