Helpdesk Sotware

Helpdesk Software


Agile CRM enables businesses to provide customer experience that’s more personalized and productive. This offers a way for companies to walk a few steps closer to understand customers and help them at crucial junctures of the customer life cycle. With a wide array of features such as groups, views, SLAs, workflows, canned responses, reports, recommendations and integrations, small and medium businesses can ramp up their customer service. This puts support at your fingertips and forms an integral part of the customer journey. So, automate your service management and support functions with efficient Helpdesk Software.

Helpdesk Software Features

Ticketing feature

Resolve every issue in the shortest possible time with powerful ticketing feature.

Manage groups

Categorize tickets according to the issue and send them to respective groups – sales or support.

Smart views
Smart Views

Assign conditions to prioritize tickets and view them on the dashboard.

Service level agreements
Service Level Agreements

Trigger campaigns when the ticket resolution time exceeds the due date.

Workflows / Campaigns

One click automation to define priorities for tickets, set their status and assign them to the support team.

Ticket Labeling

Create and use labels to organize your tickets into categories to make them more searchable and streamline the process.

Canned Responses

Pre-formatted replies to ensure fast and consistent responses to common questions.

Smart recommendation

Get automated smart recommendations based on canned responses and ticket labels.

Status reports

View report graphs such as status – received and resolved, priority, SLA, first-response-time and many more, on your dashboard.

Agile CRM integrations

Load widgets for telephony, support, billing, social, ecommerce and custom on ticket details page.

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FREE for 10 Users. No credit card required.

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