Great customer support separates decent companies from excellent companies. A positive customer support experience is a crucially important piece of the customer journey. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most.
Agile CRM’s help desk software solutions provide the features you need to increase customer satisfaction and grow your business. It’s the perfect solution for small business, while being scalable enough to support large enterprises. You can also leverage Agile’s help desk software for IT support, facility management, or even educational purposes. The possibilities are endless.
Resolve every issue in the shortest possible time with powerful ticketing features. Keep customers satisfied over the long term and reduce attrition.
Categorize tickets according to the issue and route them to the appropriate group (e.g. sales or support). Use this feature to give customers their own, dedicated support rep.
Enjoy at-a-glance views of important data—such as ticket priority—on your dashboard. Customize smart views to display only the information that you need to see.
Set up trigger campaigns to send alerts when the ticket resolution time exceeds the due date. Give your customers a clear understanding of what they can expect—and are entitled to—from your customer support team.
Leverage automation to define priorities for tickets, set their status and assign them to support reps. Reduce the time involved in routine administration and devote it to higher value tasks.
Create and use labels to organize your tickets into categories for improved organization and searchability. Automate workflows based on those labels to streamline your customer support.
Create pre-packaged replies to ensure fast and consistent responses to frequently asked questions. Reduce response times while simultaneously ensure accurate responses every time.
Receive system-generated, smart recommendations based on canned responses and ticket labels. Keep your team on track and operating at a highly professional level at all times.
View graphical reporting on your dashboard around common metrics such as ticket status, priority, first response time, and more. Maintain constant insight into the metrics you care about most.
Utilize widgets for telephony, support, billing, social media, e-commerce, and even integrate your own custom widget. Use Agile CRM to manage every aspect of the customer journey.