Agile CRM enables businesses to provide customer experience that’s more personalized and productive. This offers a way for companies to walk a few steps closer to understand customers and help them at crucial junctures of the customer life cycle. With a wide array of features such as groups, views, SLAs, workflows, canned responses, reports, recommendations and integrations, small and medium businesses can ramp up their customer service. This puts support at your fingertips and forms an integral part of the customer journey. So, automate your service management and support functions with efficient Helpdesk Software.
Resolve every issue in the shortest possible time with powerful ticketing feature.
Categorize tickets according to the issue and send them to respective groups – sales or support.
Assign conditions to prioritize tickets and view them on the dashboard.
Trigger campaigns when the ticket resolution time exceeds the due date.
One click automation to define priorities for tickets, set their status and assign them to the support team.
Create and use labels to organize your tickets into categories to make them more searchable and streamline the process.
Pre-formatted replies to ensure fast and consistent responses to common questions.
Get automated smart recommendations based on canned responses and ticket labels.
View report graphs such as status – received and resolved, priority, SLA, first-response-time and many more, on your dashboard.
Load widgets for telephony, support, billing, social, ecommerce and custom on ticket details page.