Helpdesk

Helpdesk

SUPPORT AT YOUR FINGERTIPS

Agile CRM enables businesses to provide customer experience that’s more personalized and productive. This offers a way for companies to walk a few steps closer to understand customers and help them at crucial junctures of the customer life cycle. With a wide array of features such as groups, views, SLAs, workflows, canned responses, reports, recommendations and integrations, small and medium businesses can ramp up their customer service. This puts support at your fingertips and forms an integral part of the customer journey.



Helpdesk Software Features

Start helping your customers

Ticketing feature
Ticketing

Resolve every issue in the shortest possible time with powerful ticketing feature.

Manage groups
Groups

Categorize tickets according to the issue and send them to respective groups – sales or support.

Smart views
Smart Views

Assign conditions to prioritize tickets and view them on the dashboard.

Service level agreements
Service Level Agreements

Trigger campaigns when the ticket resolution time exceeds the due date.

Workflows
Workflows / Campaigns

One click automation to define priorities for tickets, set their status and assign them to the support team.

ticket-labeling
Ticket Labeling

Create and use labels to organize your tickets into categories to make them more searchable and streamline the process.

canned-responses
Canned Responses

Pre-formatted replies to ensure fast and consistent responses to common questions.

Smart recommendation
Recommendations

Get automated smart recommendations based on canned responses and ticket labels.

Status reports
Reports

View report graphs such as status – received and resolved, priority, SLA, first-response-time and many more, on your dashboard.

Agile CRM integrations
Integrations

Load widgets for telephony, support, billing, social, ecommerce and custom on ticket details page.

agile-crm

All-in-One CRM

Built with love for growing businesses
GET STARTED

  Talk to a Specialist

We are eager to help!

Schedule a chat with our friendly reps.


Sales Tech Support