Knowledge base has no limit on the amount of information you store. It has easy to customise categories and sections for easy classification of information and retrieval.
Articles can be rated based on the frequency of usage and see what features are being used mostly by the customers. This also helps to identify the problems faced by customers in the product, and fix or enhance to meet customer satisfaction.
Add as many articles as you need anytime without changing the current structure and organise the new articles as per the product features or modules. This make life easy for both the customer and yourself.
You can host the Knowledge base on your own domain and integrate it with the CRM. This helps keeping all your support data on the website for your customers easy access.
Customers can rate each article and provide feedback. This helps to keep improving the content and making customers life easy. This gives insights about the issues customers are facing about the product and its features.
Easy to customise the Knowledge base landing page and internal pages as per the company’s brand guidelines. You can customise the fonts, colors and also the front end interface to be in line with the website design template.
Search optimise the articles based on the primary and secondary keywords of the articles. This helps to retrieve the articles which are relevant and fast.
I've seen and used dozens of CRMs. This one may change the market upside down. Absolutely great, easy-to-use and powerful.
Agile CRM is an exciting and powerful system. The capability to create complex workflows is immensely useful and easy - simply a matter of drag and drop.
We like Agile CRM because it's built for a combination of offline/online business, like a SaaS company that manages enterprise deals. It's full of features, but doesn't feel cluttered as they keep things clean and simple. And we love that they keep adding integrations.