Customers require constant attention. To achieve this and to have a unified conversation with them, the support reps need to have tools that can help them get in contact with the customers faster and easier.
Apart from the emails and social media, it is also necessary for support reps to be online on chat for a quick solution or for one-to-one conversations. And here’s where chat tools come into play. A chat tool is a tool that is designed to help support reps to have continuity and ease in communication. They help in building a good rapport with the customers, and simplify tasks like sharing knowledge documents, solving queries real-time and providing quick answers to common questions.
Do more than just live chat with ClickDesk. This chat tool is one of the best tools in the market right now as it provides live chat, VoIP, email help desk, social toolbar and web conferencing. These all-encompassing features are what make the USP of this chat tool.
With ClickDesk you can easily connect with your customers using the real-time chat option. It provides voice and video chatting without any extra installation. While working using this chat tool, you can also use other offline support features like ticketing system and emails. So you don’t need to switch between systems to get everything done. You can also include the social media toolbar on the chat widget to ensure your customers can directly interact with your social media pages. Analyze and track visitors and prepare advanced reports based on customer behavior and interactions.
ClickDesk offers various pricing options with a division of agent pricing (single use) and team pricing (multiple use). Businesses can opt for the pricing package that matches with their budget and also make use of discount offers.
Another chat tool that goes beyond live chat and provides automated chat to all the users. Zopim, a product of Zendesk, offers easy customer engagement though its proactive chat options and powerful metrics system.
Using this chat tool, you can have real-time conversations with your customer anytime. It provides features such as chat routing where chats from customers can be routed to other active agents instead of delaying the response; tracking and monitoring visitors on your webpage to help you understand the customer activity and measuring performance and customer satisfaction based on escalated reports, solutions provided and feedback. You can save all the conversations such as chats and tickets under one single platform. It also allows you to add different tags to your chat, to ensure filtration.
Zopim offers affordable pricing options plus you can also try out their 14-day trial version to understand this tool better. Its pricing plan is pretty straightforward and covers most of its features in all the plans.
If you are looking for a chat provider with no cookie limitation then BoldChat is your best option. This chat tool provides the best customer experience through its proactive live chat feature. It believes in providing personal communication experience to all its customers.
BoldChat provides you with a proactive live chat option where you can effectively send chat invitations to webpage visitors urging them to chat with you. You can add chat rules to your live chat option and send canned messages to your visitors anytime on any device. You can customize your chat window based on your preferences. Other support tools provided by this tool are emails, ticketing system, chat & visitor history, canned messages and reporting.
BoldChat does not offer free trial but it has many yearly plans for the single user. Its most basic pricing plan includes all the features; however, to understand the pricing and offerings of other plans you need to request for a quote.
LiveHelpNow is one of the most popular chat tools and have won Top Ten Reviews Gold award. This chat tool comes with a fully integrated customer support feature. It is easy to use and is affordable for any type of business.
Through this chat tool, you can easily interact with your customers and solve their queries in real-time. It provides real-time visitor monitoring where you can analyze your visitors plus also gain more information about them through their social media profiles. You can also access all the feedback given by the customer under one platform and analyze chat history and other reports. It also provides offline messaging so that you can help your customers even when you are offline.
LiveHelpNow is an affordable chat tool plus it offers 30-day free trial period to all its users. Its pricing plan is very simple and you will pay only for the features you use and the number of members you add, no extra charges or cost. You can easily integrate this chat tool with your CRM.
Now get easy data on your website visitors and also do real-time interactions with them using Tidio chat. This chat tool can be integrated with your CRM as well and will provide amazing insights on your regular website visitors.
Using Tidio, you can not only chat with your customers but also communicate with your visitors in real-time. You can either have an active rep responding to the chat or automate messages based on different tags and criteria. It also supports multiple languages, so you can chat with your customers in 140 different languages. It can change the interface based on the language used or based on your preferences. You can receive messages even when you are offline and respond to these messages using canned replies.
Tidio offers a basic pricing plan where the usage is free but you get limited features. You can, however, try out its other plans where you can access some/all features based on the prices you are paying.
So now you can opt for any of the chat tools that best suits your industry or business.