Agile CRM - Careers - Technical Customer Support

Current Opening

Product Support Analyst - Technical Customer Support (IN)

Job Description

Expertise in developing responsive Web applications using HTML5, JavaScript, CSS3, Bootstrap framework, SASS, SCSS.

Experience:

4-7 Years

Responsibilities:

The incumbent will work on problem reported by customers, analyse and identify root cause, deliver solution with in SLA timelines and enhance customer satisfaction, improve customer retention.

What we are looking for:

- Must have technical troubleshooting/ help desk experience
- Knowledge of cookies, cloud, cognito
- Strong communication skill for interfacing international customers - voice and non-voice
- Willing to work in shifts
- CRM, Start-up experience preferred

Education :

Graduate in any discipline

Job location

Hyderabad, India.

Apply here