New Inbound Email Trigger

Are emails getting lost in the shuffle when they’re sent to your sales email address? Our new email event trigger lets you automate actions based on the receipt of an email. The options are extensive, and can be easily customized to fit your business. You can automatically create a new contact, add relevant tags based on keywords in the subject line or message body, assign a contact to the right rep, and so much more!

Email Event Triggers

What are triggers?

Triggers are pre-defined conditions set up by you. If the condition is satisfied, you can choose an action to follow using workflow automation.  First you set the triggers, then you add them to campaigns in the CRM. In other words, you use triggers to build a marketing automation workflow.

How is this trigger new?

Previously Agile CRM’s email triggers were for customer interactions with emails (email opened, link clicked) or the sending of emails (wait for a specific amount of time, wait until they visit a page on your site, etc.). This new trigger lets you set actions based on the receipt of an email.

Best uses for the new inbound email trigger

Email event triggers are a powerful tool for automation and organization. Uses run from the basic:

  • Create a new contact when an email is received from an unknown address
  • Add relevant tags based on email subject
  • Add sender to a particular campaign

To the advanced:

  • Forward to the right person at your company based on a keyword scan of email subject or message body
  • Assign to a particular team or rep based on email timezone
  • Change a lead score and/or send a real-time alert to a specific Agile user

Where to set up triggers in Agile CRM

Triggers are managed from the Campaigns tab on your Agile Dashboard. Sign in to your Agile account, then go to Campaigns > Manage Triggers > Add Trigger. The direct link is

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Manohar Chapalamadugu

With over ten years of entrepreneurial experience in SaaS/Mobile/Telephony, Manohar Chapalamadugu has founded many successful product companies like InVox, MantraGroup (acquired) and ClickDesk (more than 125,000 businesses). He has held VP, Product Development at Corsoft and Director, Product Development at Veratron. He has a Masters in Computer Science from SUNY, Stony Brook and Bachelors from Birla Institute of Technology and Science, Pilani.



about 4 years ago

We seem to be unable to get this feature working with Gmail. When you set up a forwarding email on Gmail, it needs to send a confirmation code to that email (the automatically generated one we are required to forward all email to). We have no way to see the confirmation code. Are we missing something? Thanks



about 4 years ago

I have same problem here! Please give us a solution?



about 3 years ago

any answers for the above questions? I'm curious about it as well.


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about 1 year ago

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about 9 months ago

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