Importing Contact Lists in Agile CRM

Importing Contact Lists in Agile CRM

Importing all your contact lists into Agile CRM is now easier than ever. You can upload CSV files into Google Sheets and import data fields from into the CRM. You can import multiple phone numbers, websites, emails and multiple tags for a single contact. All your imported contacts get assigned to the user who imports the lists. Then, contact owners can be reassigned at your discretion.

Below are the steps you can follow to use this functionality in the Agile CRM tool along with Google Sheets functionality.

Step 1: Prepare your file for import

  1. 1. Open your Excel file in Google Sheets, then import your spreadsheet into a Google Sheet to prepare for formatting. To do so, click File & Import per the screen shot below.
  1. 2. Columns (or fields) with values separated by commas (e.g. email, phone, address, tags, and notes) can be imported into separate columns. Comma values should be split into separate columns. To do so, click Data & Split into columns.
  • 3. Select columns and use Find and Replace, and replace “,” using the find function’s value box. If you still need your comma in the spreadsheet, you can place any comma separated values in double quotes (“”). To do so, press Ctrl + F & click the three dots to open more options and then follow the prompts.
  • 4. Remove any unnecessary, empty columns from your spreadsheet.
  • 5. Label your column headers. The top row in your spreadsheet will be your label column. Make sure each column with values in it has a label at the top, in row 1.6. Remove unnecessary spaces before and after words. The values in your spreadsheet will become values attributed to contact and company records in Agile CRM. Make sure your values are correct. “First Name[space]” is different from “First Name” so be sure to remove unwanted spaces.7. Use the correct date format. All date fields—including any custom fields that house dates—should be in the following format: MM/DD/YYYY. To do this, click Format > Number & Date and select the correct format.8. Download your formatted CSV file. Once you have fully formatted your data in the Google Sheet, click File > Download as > Comma-separated values (CSV, current sheet) to download your fully formatted .csv file.


Step2: Ensure your spreadsheet includes name and email as column headers

First name and email are mandatory fields when importing new contacts. Be sure your spreadsheet has these columns, otherwise, your import will fail.

Step3: Custom Fields

If you have any custom fields that are not already recognized in your Agile CRM system, you need to
create them there before importing contact data. Be sure to name them correctly and assign them with the correct data type.

Step4: Tags Column

Comma separated tags should be contained in double or single quotation marks (e.g. “tag1,tag2” or ‘tag1,tag2’).

Step5: Adding Notes

A maximum of ten notes can be selected and mapped during your contact import. Notes that contain commas should be replaced or contained in quotation marks (e.g. “abc,def” or ‘abc,def’).

Frequently Asked Questions
Frequently Asked Questions

  • Can I import multiple phone numbers for the same contact?

Yes, you can import multiple numbers for a contact as long as each goes into its own telephone field. Those include Default Phone, Work Phone, Home Phone, Mobile Phone, and Other. Note: to do this you must have a separate column with a header for each phone field you wish to import data into.

  • Can I import multiple websites and emails for the same contact?

Yes. To do this, be sure that comma separated values are represented by separate columns in your spreadsheet.

  • Can I import multiple tags for the same contact?

Yes, tags can be added individually at each contact level. Multiple tags can be added as comma-separated values (e.g. “abc,def”). There is no limit to the number of tags you can import.

  • How does contact assignment work?

The contacts imported will be automatically assigned to the user who imports them.

  • What should I do if my import file is not being recognized?

If you encounter this problem you likely have something incorrectly formatted in your spreadsheet. To solve for this, look for the sample import file template on the import page and use that as a guide.

  • Is there a size limit on imported contact files?

Yes. Each file you import should not exceed 1MB.


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Sri Gottipati

Sri Gottipati

Sri is a product manager with more than 14 years of experience in various capabilities in the product development. Pioneered and Architect of Enterprise PaaS platform and Responsible for successful ERP solutions in Sales, Service, Manufacturing, Finance , Healthcare and Education Domains using Platform.



about 3 months ago

How can I import a contact that has no email - only a Phone Number (or mailing address)?

Rohit Munipally

Rohit Munipally

about 2 months ago

Email is mandatory for importing a contact. Please use any email related to the customer.


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