Feedback Web Engagement Pop-up in Agile CRM

Customer feedback is essential to growing a business, and it’s essential to hear from current and potential customers while they’re actually engaged with your site or app. We’re excited to announce that we’ve extended our customizable web grabbers to include popups specifically designed for feedback, questionnaires and online surveys. Our new feedback web engagement popups are a powerful marketing automation tool for websites. They have everything you need to ask questions, receive feedback, analyze answers and trigger actions in the CRM.

Feedback Popup

It’s up to you. Your surveys can be simple or complex, and you can always choose which visitors will see them. The new feature lets you ask for basic information such as how a web visitor found their way to your site, but you can also ask specific questions aimed at known customers to help improve your  web interface or product features. Ask essential questions and get essential answers.

Choose your feedback audience

Here’s how it works.

  1. Set your question. Use our in-built html editor to create a feedback popup with a particular question and specific options/answers.
  2. Choose your audience. Set rules to define who will see the popup.
  3. Add tags automatically. Our feedback web grabbers automatically push customer answers to contact profiles as tags. Tags are an awesome way to segment users, trigger actions and run targeted campaigns.
  4. Trigger actions. Use tags as triggers to automatically reach relevant audiences for new campaigns, such as prospects engaged with social media, free users who might be ready to upgrade, current customers who want to learn more about one of your specific features, customers who run an online store, etc.
  5. Analyze and improve. Use Agile CRM’s sophisticated reporting tools to get a clearer sense of what’s working best and what can be improved. For example, many Agile customers use tags from feedback questions to create cohort graphs comparing two different answers, or growth graphs showing how users are answering over a period of time. (Did you know that you can arrange to have daily, weekly or monthly reports sent directly to your inbox?)

Feedback Reports

Don’t have an Agile CRM account yet? Sign up today for the new generation of combined sales and marketing apps. We’re all about user engagement here at Agile. We can’t wait to help you reach the next level of business success.

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Manohar Chapalamadugu

With over ten years of entrepreneurial experience in SaaS/Mobile/Telephony, Manohar Chapalamadugu has founded many successful product companies like InVox, MantraGroup (acquired) and ClickDesk (more than 125,000 businesses). He has held VP, Product Development at Corsoft and Director, Product Development at Veratron. He has a Masters in Computer Science from SUNY, Stony Brook and Bachelors from Birla Institute of Technology and Science, Pilani.



about 4 years ago

We are not able to see the list of deals based on custom categories created. We are not happy with this as we are about to lose a lot of data due to this glitch. Can you please help us resolve the issue?



about 4 years ago

Very informative blog.


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