New Access Controls in Agile CRM

The Agile CRM landscape extends in many directions at once, so we’re always looking for ways to help users stay focused on the most relevant tasks. We are excited to announce the first round of Access Controls (ACLs) in Agile, designed to help you control which users can access which data/features. ACLs increase productivity by letting users worry only about what’s most important.

Access Controls in Agile CRM

The new Agile CRM Access Control feature lets the administrator define which features each user has access to: Calendar, Deals, Campaigns, Cases, etc. Once a user’s specific privileges have been defined, that user will only be able to see the selected items/features. The selected items will automatically appear in the user’s top menu when they log into the Agile CRM dashboard.

Why define different levels of access for different users? It’s all about focus, that powerful combination of attention and intention.

Sales and Marketing Funnel

As Agile is a complete sales and marketing CRM, using it might be the first time that your sales and marketing teams (and your social media team and your data analysts…) are using the same core software to manage the lead-to-deal (random-prospect-to-eternal customer?) pipeline. The ACL feature lets you segment your staff and teams clearly and productively.

For example, our beta users have found that their marketing staff doesn’t necessarily need access to Deals – SMB marketers generally focus on Campaigns and Web Rules, generating and nurturing leads and priming them for the sales team. Similarly, sales leaders work with Contacts and Deals and generally don’t need access to Campaigns or Web Rules.

Of course, this might be different at your organization, especially if you’re running a startup where everyone has uniquely defined, perhaps overlapping roles. That’s why we’ve made ACLs in Agile CRM customizable to your specific needs.

Note: Currently all users have access to Contacts (after all, Agile is a CRM at its core!). However, in the next iteration of the ACL feature we will be adding the ability to limit which users are able to create, edit or delete contacts.

Don’t have a free CRM account yet? Sign up today. And while you’re thinking about workflows and productivity, don’t forget to check out our powerful new drag-and-drop project management feature.

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Manohar Chapalamadugu

With over ten years of entrepreneurial experience in SaaS/Mobile/Telephony, Manohar Chapalamadugu has founded many successful product companies like InVox, MantraGroup (acquired) and ClickDesk (more than 125,000 businesses). He has held VP, Product Development at Corsoft and Director, Product Development at Veratron. He has a Masters in Computer Science from SUNY, Stony Brook and Bachelors from Birla Institute of Technology and Science, Pilani.

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