5 of Our Favorite Customer Service Stories of 2016

5 of Our Favorite Customer Service Stories of 2016

Customer service builds trust, and customer trust means your business is in stable space. Not many businesses achieve this space without offering great customer service to their customer. The biggest example of “good customer service builds big brands” is Apple. This company has been focusing on their customers through and through, hence 90 percent of customers are brand loyal and keep coming back to the company.

The whole point of offering this service is to go “all-in”, because offering mild and just-right services can never take any brands to places. Daymond John, a pioneer entrepreneur and an influencer, said that to over-deliver in service to a customer is by far the most valuable thing to a business. That’s what businesses need to understand.

Our Best Sales Automation Stories This Year

Our Best Sales Automation Stories This Year

Sales is a cornerstone for every business. If the sales team is not functioning well, it is also fair to say that your business is not doing well.

Because sales matters a lot, businesses have been increasingly investing in sales automation as a way to grab more prospects and close more sales.

It’s Celebration Time – Happy Holidays!

It’s Celebration Time – Happy Holidays!

It’s that bright and merry time of the year where celebrations are running high and businesses are running behind schedule to wrap-up work before holidays begin. It is also the fitting time of the year to allow automation to do its magic and settle your holiday work without any mayhem.

All-in-One CRM: Why it Matters

All-in-One CRM: Why it Matters

The history of CRM software has been the story of clunky, single-purpose systems that are generally hard to use and challenging to integrate. This reputation is slowly changing as CRM moves to the cloud and gets easier to use. It also is changing with the emergence of all-in-one CRM, which goes beyond just contact management to include useful business functions such as email campaign management, deal tracking, sales automation and customer support ticketing.

Now Your Business Has Push Notification

Now Your Business Has Push Notification

Arguably one of the killer apps of the smartphone, at least from a marketing perspective, is push notification. The ability to send targeted alerts to customers is insanely powerful from a marketing and sales perspective, and 50 percent of users also say they like notifications for their power to deliver timely updates. This feature is truly win-win for businesses and customers alike.

8 of Our Favorite Marketing Automation Stories in 2016

8 of Our Favorite Marketing Automation Stories in 2016

Marketing automation is hot. Nearly 63 percent of businesses are extensively using it, and roughly 37 percent of businesses achieved best-in-class status with its use. That might be why there are more than 215 of these solutions in the industry, Agile CRM included.

Yet, according to co-founder of CRM Essentials, Brent Leary, this automation will gain more momentum in the coming years as companies recognize its critical role in communicating with customers.

How to Automate Appointment Scheduling with Agile CRM

How to Automate Appointment Scheduling with Agile CRM

If you handle sales, chances are you schedule a lot of appointments. This can take a significant amount of time, however, coordinating with leads and current customers to find a time when both you and them can meet. For those selling to senior management or excessively busy leads, finding common meeting times can be particularly onerous.

Fortunately, technology can help. Just as Apple makes it easy to schedule appointments at its Genius Bar through an online form, so too can you make appointment scheduling easy with the Online Appointment Scheduler built into Agile CRM.

How to Reduce Shopping Cart Abandonment with Magento

How to Reduce Shopping Cart Abandonment with Magento

Shopping cart abandonment is an unfortunate outcome for every e-commerce business—one that hasn’t been cured yet. Almost 69 percent of shoppers on average abandon their shopping cart. Many shoppers don’t make the purchase initially and require a strong nudge to move them forward.

Last-Minute Christmas Marketing Ideas

Last-Minute Christmas Marketing Ideas

Ok, I’ll admit it: It is just two weeks away from Christmas, and my content marketing business is unprepared for the holiday season. I’ve been so busy with clients and the routine aspects of my work, I’ve completely neglected the holiday season from a business perspective.

There’s still time for those of us who have thus far neglected holiday marketing, however. While we cannot create elaborate Christmas-themed campaigns this late in the game or develop special holiday products, we can still get in on the marketing potential of the season.

If you’re like me and are a little behind on holiday marketing, here are six last-minute marketing ideas that you can roll out before the season ends.

Executive Coaching Global Streamlined Data Management With Agile CRM

Executive Coaching Global Streamlined Data Management With Agile CRM

Collecting and managing data takes time. Nearly 20 percent of each work day is spent managing business data, in fact, a number that’s hard to believe until you actually consider all the pushing and pulling of data and reports that most of us perform on a regular basis.

This was a big problem for Executive Coaching Global (ECG), which wanted to cut this data management time waste and instead focus more energy on its core business of coaching and research. So the company went in search of a tool that could easily handle data management. As a secondary goal, the company also wanted to dip a toe into the fast-growing marketing automation market.