This may come as no surprise, but Skype happens to be the world’s most popular video chat and voice call services application. Currently, Skype is available for Microsoft Windows, Macintosh, as well as Android, Blackberry, and both Apple and Windows smartphones and tablets. To take your experience yet another notch higher, we have just released the Skype integration in Agile CRM.
Time and again, we have emphasized the importance of using voice calls in your sales and marketing processes. From driving conversions to increasing customer retention, a hearty voice chat can do wonders for your RoI. Agile CRM’s telephony feature set includes everything you need to track customer communications and new sales prospects.
How to Set Up Skype Integration
To set up the integration, open your Agile dashboard. Go to Preferences > Widgets, select the Telephony tab (it should be selected automatically),and click Add under Skype. Then just follow the on-screen instructions and you’ll be making Skype calls in the CRM in no time!
What does the Skype Widget do?
With the new Skype widget, you can call directly from your Agile dashboard to any other Skype account. This integration gives you following advantages :
1. Make outbound calls directly from the dashboard using your Skype client.
2. Receive inbound calls directly in the app.
3. Take call notes once your Skype call ends. These remain attached to details in the CRM.
4. See call details as soon as a call is completed.
5. Once you’ve enabled the integration, we automatically track calls with your Agile contacts.
Better still, being on a Skype call does in no way hinder your other dashboard tasks, You can view campaigns and reports, view detailed contact histories, add tags, and so much more. With a complete sales and marketing solution at your service, chatting on the phone just took on a new dimension.
Calling in Agile CRM isn’t just about sales, it’s also about customer experience. Let’s keep giving customers what they deserve: total care and complete engagement!