The customer feedback software market has grown significantly over the past few years. As businesses become increasingly data-driven, they are increasingly turning to customer feedback software to gain deeper insights into customer behaviour and preferences. Customer feedback software helps businesses collect, analyze, and act on customer feedback in order to improve products, services, and customer experiences.
The customer feedback software market is estimated to be worth over $1 billion in 2021. This growth is driven by the increasing demand for customer feedback tools that enable businesses to gain deeper insights into customer behaviour and preferences. Additionally, the emergence of AI and machine learning technologies, which enable customer feedback software to provide more accurate insights and predictions, has also driven the growth of this market.
The customer feedback software market is expected to continue to grow in the coming years as more businesses realize the value of customer feedback and the importance of data-driven decision-making. As customer feedback software continues to evolve, it is expected to become more intuitive and easy to use. Additionally, the use of AI and machine learning technologies is expected to increase, leading to more sophisticated customer feedback tools that can provide more accurate and predictive insights.
Overall, the customer feedback software market is expected to continue to expand in the coming years, driven by increased demand for customer feedback tools and the emergence of AI and machine learning technologies. Businesses that are looking to gain a deeper understanding of customer behaviour and preferences should investing in customer feedback software in order to gain competitive advantages.
Benefits of Customer Feedback Software
Improved customer service: By collecting customer feedback, companies can identify customer pain points and develop strategies to address them. Companies can also use customer feedback to ensure that customer service levels are consistently high and customer satisfaction is maximized.
Enhanced customer loyalty: Companies can build strong customer relationships by leveraging customer feedback. By responding quickly to customer feedback, companies can demonstrate that they value customer input and are willing to take action to improve the customer experience. This can result in increased customer loyalty and higher customer retention rates.
Increased sales: Companies can use customer feedback to identify potential customer needs and develop products or services to meet those needs. This can lead to increased sales and improved profitability.
Streamlined processes: By collecting and analyzing customer feedback on a regular basis, companies can identify opportunities to streamline their processes and reduce costs. This can lead to improved efficiency, increased productivity, and higher customer satisfaction.
List of 15 Best Feedback Management Softwares in 2023
FeedbackUp is an innovative customer feedback software that allows businesses to capture customer feedback in real-time. With FeedbackUp, businesses can collect customer feedback from a variety of sources, including customer surveys, social media, and more. FeedbackUp also provides businesses with powerful customer insights, allowing them to better understand their customers and make informed decisions.
FeedbackUp also offers customizable templates, allowing businesses to quickly and easily customize their customer feedback surveys. Additionally, FeedbackUp integrates with many popular customer service systems, making it easy to collect and analyze customer feedback. With FeedbackUp, businesses can easily monitor customer feedback and make adjustments to their products, services, and processes to ensure customer satisfaction.
Features of FeedbackUp Software:
FeedbackUp Software’s Unlimited Projects feature allows users to create and manage an unlimited number of projects. This feature is great for businesses that require multiple projects and need to keep them organized and accessible.
The FeedbackUp Software offers an intuitive dashboard for customers to easily manage their feedback and data. The dashboard gives customers an overview of their feedback, including the number of reviews, ratings, and sentiment.
Customer Feedback Page:
The Customer Feedback Page feature of FeedbackUp Software is an invaluable tool for any business looking to gather customer feedback. This page allows businesses to collect feedback from their customers quickly and easily.
FeedbackUp Software offers an email notification feature to help businesses stay on top of customer feedback. This feature allows users to receive emails when new feedback has been received.
FeedbackUp’s Feedback Timeline feature is a great way to stay organized and track customer feedback over time. The timeline feature allows users to view feedback from multiple sources in one place, so that they can easily track customer feedback and respond quickly.
FeedbackUp’s Activity Link is a powerful feature that enables users to easily link activities to customer feedback. This feature allows businesses to easily track customer feedback and quickly identify areas for improvement.
UserVoice is a customer feedback software that enables customers to submit ideas, report issues, and vote on other’s ideas
Features of UserVoice:
Self-Service Portal: UserVoice provides a self-service portal for customers to access information and ask questions. Customers can access a knowledge base of articles and FAQs and submit their own questions.
Feedback Widget: UserVoice provides a customizable feedback widget that businesses can embed on their websites or applications. Customers can use the feedback widget to provide feedback or submit support requests.
Automation: UserVoice provides automation tools to help businesses streamline their customer service processes. Automation tools include automated ticket routing, auto-responders, and escalation rules.
Gamification: UserVoice provides gamification tools that allow businesses to reward customers for providing feedback or submitting support requests.
Zendesk is a customer service platform that offers tools for customer feedback, help desk ticketing, and live chat. The software also allows users to easily create surveys, analyze data, and create customized reports.
Features of Zendesk:
Knowledge Base: Zendesk includes a powerful knowledge base platform that enables businesses to store and organize their customer service and support content.
.Survey Design: GetFeedback offers an intuitive drag-and-drop survey designer that makes it easy to create surveys quickly and with minimal effort.
Reporting & Analytics: Zendesk includes powerful reporting and analytics tools that enable businesses to track and analyze customer interactions, identify trends, and gain insights into their customer service and support operations.
Integrations: Zendesk integrates with third-party applications and services.
GetFeedback is a cloud-based customer feedback software that enables users to easily create surveys and analyze data. Features include drag-and-drop survey creation, automated emails, NPS scoring, and customizable surveys.
Features of GetFeedback:
Survey Design: GetFeedback offers an intuitive drag-and-drop survey designer that makes it easy to create surveys quickly and with minimal effort.
Data Collection: GetFeedback offers a range of data collection options, including web, email, SMS, and social media.
Reporting and Analysis: GetFeedback provides an easy-to-use reporting dashboard that enables businesses to quickly analyze survey results and gain insights into customer experiences.
Automation: GetFeedback provides automation features to help businesses streamline their customer experience management processes.
Integration: GetFeedback integrates with a range of third-party applications, including Salesforce, Zendesk, and Marketo.
SurveyMonkey is an online survey platform that enables users to collect customer feedback in a variety of ways.
SurveyMonkey offers a number of features to make survey creation and analysis easier. These features include:
Features of SurveyMonkey:
Question Library: SurveyMonkey provides a library of pre-written questions, allowing users to quickly create surveys with relevant questions. Questions can be customized according to the user’s needs.
Branching Logic: SurveyMonkey allows users to customize questions based on the responses to previous questions. This feature allows for more in-depth surveys and helps to ensure that respondents are only asked relevant questions.
Advanced Reports: SurveyMonkey’s advanced reporting tools allow users to quickly analyze survey data. Reports can be customized to show detailed data analysis, trend analysis, and more.
Survey Automation: SurveyMonkey allows users to automate the survey distribution process, which saves time and effort. Users can schedule surveys to be sent out on specific days and times, and they can even set up recurring surveys.
Survey Design Tools: SurveyMonkey offers an array of design tools to customize the look and feel of surveys. Users can choose from a variety of templates, fonts, colors, and more.
Features of Helpshift:
Ticketing System: Helpshift’s ticketing system allows customers to submit support issues via email or through a web form. Tickets can be created, managed, and tracked from a centralized dashboard, allowing customer service agents to easily respond to customer queries.
AI-Powered Chatbot: Helpshift’s AI-powered chatbot helps customers get answers to their queries faster. It can handle basic customer queries, freeing up customer service agents to focus on more complex issues.
Knowledge Base: Helpshift’s Knowledge Base feature allows customer service agents to quickly access past customer queries and responses. This makes it easier to answer customer questions, as well as to provide better customer service.
Automation: Helpshift’s automation feature helps customer service agents streamline their workflows and automate routine tasks. This helps speed up the customer service process and helps organizations save time and resources.
Customization: Helpshift’s customization feature allows businesses to customize their customer service experience. It allows them to create custom forms, set up automated responses, create custom filters, and more.
Qualtrics is a customer feedback software that enables users to easily create surveys and collect customer feedback. Features include customizable surveys, automated emails, and reporting tools.
Features of Qualtrics:
Survey Design: Qualtrics offers survey design capabilities that are intuitive and easy to use, allowing users to create complex surveys quickly and easily. It also offers a library of customizable survey templates, pre-built survey blocks, and a drag-and-drop survey builder for creating quick, simple surveys.
Data Analysis: Qualtrics provides powerful data analysis capabilities that allow users to easily understand and analyze survey data. It offers a wide range of data visualization and reporting options, allowing users to explore data and identify patterns.
Automation: Qualtrics offers automation capabilities that allow users to automate routine tasks and processes. It also provides advanced workflow and automation capabilities, allowing users to set up automatic triggers based on responses and other conditions.
Experience Management: Qualtrics provides experience management capabilities that allow users to track and measure customer and employee experiences. It also offers a range of tools for analyzing customer and employee feedback, such as sentiment analysis and customer journey mapping.
Collaboration: Qualtrics enables teams to collaborate on surveys and analysis, allowing teams to work together more efficiently. It also offers a range of collaboration tools, such as shared workspaces and project management capabilities.
AskNicely is a customer feedback platform that enables users to easily survey customers and collect customer feedback. Features include customizable surveys, automated emails, and advanced analytics.
Features of AskNicely:
Automated Customer Surveys: AskNicely allows you to create automated customer surveys and send them out to customers on a regular basis. You can customize the surveys to fit your needs, including setting up questions and customizing the look and feel of the survey.
Real-Time Feedback: AskNicely provides real-time feedback on customer sentiment and experience. You can monitor customer feedback in real-time and take immediate action to improve customer experience.
Insights and Analytics: AskNicely provides insights and analytics to help you understand customer feedback. You can track customer sentiment over time, identify customer trends, and identify opportunities for improvement.
Customization: AskNicely allows you to customize the customer feedback process to fit your needs. You can set up custom survey questions and customize the look and feel of the surveys.
Delighted is an automated customer feedback platform that enables users to easily collect customer feedback in the form of surveys and ratings. Features include customizable surveys, automated emails, and advanced analytics.
Features of Delighted:
Easy to Use Interface: Delighted offers a simple and intuitive interface that makes it easy to set up and use. The software is designed to be user-friendly and can be used by anyone, regardless of technical experience.
Automation: Delighted can be used to set up automated customer feedback campaigns. This helps businesses save time and effort by automating the process of collecting customer feedback.
Customization: Delighted offers a range of customization options that allow businesses to tailor the customer feedback process to their specific needs. This helps ensure that the customer feedback collected is relevant and useful.
Retently is a customer feedback platform that enables users to create surveys, collect customer feedback, and analyze data. Features include customizable surveys, automated emails, and reporting tools.
Features of Retently:
Automated Data Collection: How Retently Software Makes Gathering Customer Feedback Easier Retently Software offers an automated data collection service that simplifies the process of gathering customer feedback.
Comprehensive Dashboards: Viewing and Analyzing Feedback With Ease Retently Software also offers comprehensive dashboards that allow businesses to easily view and analyze customer feedback.
Automated Reports: Generating Customer Feedback Reports Quickly Retently Software also provides automated reports that allow businesses to easily generate customer feedback reports.
Customizable Surveys: Customizing Surveys to Gather More Accurate Feedback.
Qualaroo is a customer feedback platform that enables users to easily collect customer feedback in the form of surveys, ratings, and comments. Features include customizable surveys, automated emails, and advanced analytics.
Features of Qualaroo:
Advanced Survey Design Capabilities: Qualaroo is an advanced survey software that provides powerful survey design capabilities that are ideal for customer feedback.
Automation Tools: Qualaroo offers automation tools that make it easy to automate survey delivery, follow-up responses, and other tasks.
Advanced Analytics and Reporting: Qualaroo provides advanced analytics and reporting tools that allow users to get the most out of their surveys.
Integration with Other Platforms: Qualaroo can be integrated with other platforms, such as CRM, e-commerce, and marketing software.
Having a complete support suite along with customer feedback software can be extremely beneficial for companies. This type of software can provide a great level of insight into customer sentiment, as well as provide powerful feedback that can be used to improve the customer experience. The software can also provide data on customer interactions, so that companies can gain an understanding of their customer base and make changes to their products, services, and support offering based on customer feedback.
Having a complete support suite, in addition to Hr, Marketing and Productivity suites, would be extremely beneficial for companies. A complete support suite would provide the ability to track customer issues, store customer information, and provide support to customers in a wide variety of ways. This suite would allow a company to quickly and easily address customer inquiries and provide a platform for more robust customer service experiences. With the ability to track customer issues, a company can better identify areas where improvement is needed and can be proactive in addressing customer problems.
In today’s increasingly digital world, companies need to be able to make the most of their technology and software. Having a suite of apps to meet their needs is essential. With 500apps, companies can now have an all-in-one suite of 49+ apps for just $15 per user. These apps range from customer service and feedback software, to marketing and sales automation, to project management and more.
Having such a comprehensive suite at an affordable price will be incredibly beneficial for companies, allowing them to manage multiple aspects of their operations without having to invest in separate software for each. Additionally, the customer feedback software included in the suite allows companies to quickly and easily get feedback from their customers, helping them identify areas for improvement, build better relationships, and ultimately increase their bottom line.